Our Commitment

At CottageCare, we believe that everyone should be able to access our services and information, regardless of ability. We are committed to making our website usable for all visitors, including people who rely on assistive technologies. We regularly review our digital content and strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA (and will work toward WCAG 2.2 as it becomes widely adopted)w3.org.

Measures We Are Taking

• Standards and testing – Pages are built following semantic HTML5, proper heading hierarchy and ARIA attributes. Forms include associated labels and descriptive text. We test key user flows (such as purchasing a gift certificate) with screen‑reader software and keyboard‑only navigation.
• Ongoing improvements – Our team is auditing the site to identify and resolve issues such as colour‑contrast errors, missing alt text on decorative images, and dynamic content that may not announce updates via ARIA live regions. When issues are found, we prioritise fixes based on impact and complexity.
• Third‑party content – Some features on our site (e.g. payment gateways and CAPTCHA) are served via third‑party providers. We work with these vendors to ensure their components are as accessible as possible, but if you encounter difficulty using them, please let us know and we will provide alternatives.

Known Limitations

While we endeavour to ensure the whole site is accessible, you may encounter a few areas that are still being improved:

• Dynamic pricing and cart totals – Updates to price or total may not always be announced automatically by screen readers. We are adding polite live‑regions to improve this.
• CAPTCHA – Our fraud‑prevention CAPTCHA currently relies on a visual challenge. We are evaluating options for audio alternatives or invisible CAPTCHA solutions.
• Suggested amounts table – We are converting this table into a fully semantic table with proper caption, column headings, and scope attributes.

If you experience a problem not listed above, please contact us so we can address it.

Technical Preferences

For the best experience, we recommend using an up‑to‑date web browser (e.g. Chrome, Firefox, Edge, or Safari) and, if needed, assistive technologies such as NVDA, VoiceOver, or JAWS. We test our site primarily with the latest versions of these tools on Windows and macOS.

Feedback and Assistance

If you have difficulty accessing any part of our website, or if you have suggestions for improvement, we want to hear from you. You can reach us in any of the following ways:

• Phone: 1‑800‑476‑7830 (Mon–Fri, 9 am–5 pm MT) – our team can assist with purchasing gift certificates, booking services, or retrieving information over the phone.
• Email: [[email protected]] – please describe the issue you encountered and the assistive technology/browser you were using, if applicable.
• Mail: 7231 S Broadway, Littleton, CO 80120.

We aim to respond to accessibility‑related feedback within two business days. Your input helps us improve and ensures that our services remain inclusive for everyone.