Frequently Asked Questions
Not at all! One of our many goals at CottageCare is to be a convenience to our customers and not put a halt to their day.
CottageCare is a 100% green, environmentally friendly cleaning company, meaning all of the products we use are non-toxic, non-abrasive, and essentially odorless.
Although we could add a manufactured fragrance to our products, not everyone likes the same scent.
As much as we wish we could guarantee this, it doesn’t always work out that way. Our service center managers do what they can to ensure you have a crew member that you feel comfortable with or will be the best match for your home. Ideally, we like to have 2-3 crew members familiar with your home should a particular crew member not be available for your scheduled cleaning for any reason.
As with any service provided, like going to a restaurant or a hair salon, tipping is encouraged.
Typically, we only send one crewmember to a cleaning. This ensures more accountability in the home, and gives our crewmembers more hours! However, sometimes we will send more than one crewmember should it be a larger job.
We provide and bring all of our own green and eco-friendly cleaning products.
Absolutely! We can create and tailor custom cleaning plans that will best fit your unique lifestyle and your home!
That is up to you. We don’t go inside cabinets to dust routinely, but items out in the open will be moved and dusted unless you specify otherwise. Obviously, homes with lots of things to dust take longer than those without, so it will inevitably be reflected in the price of cleaning your home. If you have a particular item or items that you especially cherish and would like to minimize the risk of that item being broken or damaged, we will be happy to note such things and leave them alone. Unfortunately accidents do happen, but let’s minimize the risk where you see fit.
The old inclination of “getting it cleaned for the weekend” is now counter-balanced by “It stays cleaner, longer, if I get it done on Monday or Tuesday.” So, you decide. Then, ask for your preference, and we will work with you as much as our schedule and your geography allows us.
The routine we offer is inside and out of the front storm door, the back patio door, and inside of the window over the kitchen sink, all weather permitting. Beyond that, you are better off calling a professional window washing company to clean your windows.