Frequently Asked Questions
Do I need to be home while my house is being cleaned?
Not at all! One of our many goals at CottageCare is to be a convenience to our customers and not put a halt to their day.
Why does my house not “smell” clean?
CottageCare is a 100% green, environmentally friendly cleaning company, meaning all of the products we use are non-toxic, non-abrasive, and essentially odorless.
Can I have the same crew member each time?
As much as we wish we could guarantee this, it doesn’t always work out that way. Our service center managers do what they can to ensure you have a crew member that you feel comfortable with or will be the best match for your home. Ideally, we like to have 2-3 crew members familiar with your home should a particular crew member not be available for your scheduled cleaning for any reason.
Should I leave a tip?
As with any service provided, like going to a restaurant or a hair salon, tipping is encouraged. The current tipping standard is 15-20%.
How many crewmembers are you sending to my house?
Typically, we only send one crewmember to a cleaning. This ensures more accountability in the home, and gives our crewmembers more hours! However, sometimes we will send more than one crewmember should it be a larger job.
Do I need to leave out cleaning products?
We provide and bring all of our own green and eco-friendly cleaning products.
Can I change my cleaning plans and rotate rooms?
Absolutely! We can create and tailor custom cleaning plans that will best fit your unique lifestyle and your home!
I have lots of collectibles and nic-nacs – How should we handle that?
That is up to you. We don’t go inside cabinets to dust routinely, but items out in the open will be moved and dusted unless you specify otherwise. Obviously, homes with lots of things to dust take longer than those without, so it will inevitably be reflected in the price of cleaning your home. If you have a particular item or items that you especially cherish and would like to minimize the risk of that item being broken or damaged, we will be happy to note such things and leave them alone. Unfortunately accidents do happen, but let’s minimize the risk where you see fit.
Is there a better day of the week to be cleaned?
The old inclination of “getting it cleaned for the weekend” is now counter-balanced by “It stays cleaner, longer, if I get it done on Monday or Tuesday.” So, you decide. Then, ask for your preference, and we will work with you as much as our schedule and your geography allows us.
Do you clean windows?
The routine we offer is inside and out of the front storm door, the back patio door, and inside of the window over the kitchen sink, all weather permitting. Beyond that, you are better off calling a professional window washing company to clean your windows.